![]() I wish I could recommend recording your phone calls, but since we can’t be certain where the Connector’s or your insurer’s call centers are located, you might run up against two-party consent privacy laws with respect to the recordings. Most insurers have ID numbers attached to their CSRs, and the Connector does too, though their CSRs will sometimes lie to you and claim they do not. If you’re unlucky like me, you may have to call the Connector 32 times, so after that many calls things can get confusing. ![]() Be Meticulousįirst of all, in ALL cases, take down the first name and identifying # of anyone you speak with, whether on your insurer’s side or the Massachusetts Health Connector’s side, and note the time and day you called. In the Health Connector, not so! Neither the main call center nor your insurer (in my case, this was Neighborhood Health Plan) can pick up a phone and talk to the person screwing up your plan. Be prepared for the fate of your health insurance to be handled by carrier pigeons flying over volcanoes!Īnyway, if you get caught in the unfortunate situation where the Massachusetts Health Connector is threatening to terminate your insurance for nonpayment (when you’ve already paid all your premiums on time), and/or they’ve “restricted” your account without telling you (meaning, you have to pay full cost for your prescriptions) this is what you do to get it fixed in days rather than weeks. But in that dismal situation, at least there was real communication between the CSRs on the front lines and the accountant robots in the back room. Not too surprising, right? I mean, most bloated corporate monstrosities have inaccessible billing departments: I spent a good two weeks dealing with some messed up billing with Bright House, a cable company in Florida, and wasn’t allowed to speak to their money people either. What I learned during this three month battle is quite simple: the Massachusetts Health Connector’s main line (1-87) is operationally incapable of helping you, and that only an inaccessible department called “billing” calls the shots when it comes to modifying your enrollments. A retro request is when you move your effective date to a date other than when you started the plan, for example, when you leave your job but your enrollment won’t start until the next month, and you need coverage now. TLDR on the last post: last year, I spent about three months without access to coverage because the Massachusetts Health Connector couldn’t process a simple “retro request” properly. ![]() Well guys, I never wanted to be back in this situation reporting on how terrible the Massachusetts Health Connector can be, but here I am nonetheless! Your response to my ordeal, as well as noise from this post on Universal Hub, has prompted me to write a follow up post detailing how to fight the good fight when your enrollments get screwed up by the Health Connector’s incompetent billing center. ![]() Institute of the Arts & Sciences Global Steering Systems Ascot Group Dr. ![]()
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